Privacy Policy for pay777 Players

1Who We Are

pay777 is an online gaming and sports betting platform serving players in the Philippines. When you register and use pay777 – whether through the website at pay777.my or through the pay777 mobile app – pay777 is the data controller responsible for the personal information you provide.

This Privacy Policy applies to all personal data collected through the platform, including data provided during registration, KYC verification, transactions, customer support interactions, and general use of the platform's features.

2Data We Collect

pay777 collects different types of personal information depending on how you interact with the platform. The main categories are:

pay777 does not intentionally collect sensitive personal information beyond what is required for identity verification and legal compliance. Where such data is required – for example, a government-issued ID that includes your address or photograph – it is used only for the stated verification purpose.

3How We Use Your Data

pay777 uses the personal data it collects for the following purposes:

• Account creation and management: Processing your registration, verifying your identity through KYC, and maintaining your account in good standing.
• Transaction processing: Handling deposits and withdrawals through local Philippine payment channels, and maintaining accurate records of your transaction history.
• Platform security: Detecting and preventing fraud, unauthorised access, money laundering, and other prohibited activities through automated and manual monitoring.
• Customer support: Responding to your questions, resolving disputes, and managing account-related requests including KYC queries and responsible gaming requests.
• Platform improvement: Analysing usage patterns in aggregate to improve the platform's features, performance, and player experience.
• Communications: Sending account notifications, OTP codes, and service updates that are necessary for the operation of your account.
• Legal compliance: Meeting obligations under Philippine law, including record-keeping requirements and responses to lawful requests from government authorities.

pay777 does not use your personal data for automated decision-making that produces legal effects without human review. Any account actions resulting from automated monitoring – such as a withdrawal hold – are reviewed by the support team before a final determination is made.

4Legal Basis for Processing

pay777 processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil the terms of your account agreement with pay777, including running your account, processing transactions, and providing access to the platform.
• Legal obligation: Processing required to comply with applicable Philippine laws and lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Where required by law or where pay777 relies on your agreement for a specific processing activity, such as optional communications beyond essential account notifications.

Where pay777 processes data on the basis of consent, you have the right to withdraw that consent at any time by contacting support. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

5Sharing Your Data

pay777 does not sell your personal data. Your information may be shared with the following categories of trusted third parties only where necessary to operate the platform or meet legal requirements:

• Payment processors and banking partners: To process deposits and withdrawals through Philippine bank transfer channels and local e-wallets. These providers receive only the information required to complete the transaction.
• Identity verification providers: To carry out KYC verification using government-issued identification documents. These providers operate under strict data protection agreements.
• Technology and infrastructure providers: Companies that provide hosting, security, analytics, and platform infrastructure services supporting pay777's operations.
• Legal and regulatory authorities: Government agencies, courts, or law enforcement bodies in the Philippines where disclosure is required by law or in response to a valid legal process.

If pay777's business is transferred, merged, or acquired, your personal data may form part of the transferred assets. You would be notified through the platform before your data is transferred to a new controller with different terms.

6Cookies and Tracking Technologies

pay777 uses cookies and similar tracking technologies on the website and in the app to support the platform's functionality and improve your experience. The main types used are:

• Essential cookies: Required for basic platform functions such as maintaining your login session, remembering your preferences, and processing transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated data about how players use the platform, such as which sections are visited most frequently. This data is used to improve the platform and does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent activity, protect against session hijacking, and verify that requests originate from your authenticated session.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use certain features of the platform, including staying logged in. pay777 does not use third-party advertising cookies or cross-site tracking technologies for marketing purposes.

7Data Security

pay777 takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your information against unauthorised access, loss, misuse, and disclosure.

• All data transmitted between your device and pay777 is encrypted using SSL/TLS protocols.
• Account access is protected by password authentication and OTP verification for sensitive actions including withdrawals and login from new devices.
• KYC documents are stored in a restricted-access environment and are not accessible to general platform staff.
• System access logs are maintained and reviewed as part of ongoing security monitoring.
• Internal access to player data is restricted on a need-to-know basis among pay777 staff.

8Data Retention

pay777 retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and sound business practice. The general retention principles are:

• Active accounts: Personal and transactional data is retained for the full duration of your account relationship with pay777.
• Closed accounts: After an account is closed, data is retained for a minimum period as required under applicable Philippine regulations governing financial records and anti-money laundering compliance.
• KYC documents: Identity verification documents are retained for the legally required period from the date of submission or account closure, whichever is later.
• Support communications: Customer support records are retained for a reasonable period to support dispute resolution and account management.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an individual player.

9Your Rights

Under the Data Privacy Act of 2012, players in the Philippines have the following rights regarding their personal data held by pay777:

• Right to be informed: You have the right to know what personal data pay777 collects and how it is used, which is the purpose of this policy.
• Right of access: You can request a copy of the personal data pay777 holds about you, along with information about how it is being processed.
• Right to rectification: You can ask pay777 to correct any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you can request that pay777 delete your personal data. This right is subject to legal retention obligations that may require pay777 to keep certain records.
• Right to object: You can object to the processing of your personal data where pay777 relies on legitimate interests as the legal basis, subject to pay777's assessment of whether those interests are overriding.
• Right to data portability: Where technically feasible, you can request that your data be provided in a structured, commonly used format.
• Right to lodge a complaint: If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact the pay777 support team through the in-platform chat or the email address listed in the footer of this page. Requests will be handled within a reasonable timeframe. Identity verification may be required before a request is processed.

10Children and Minors

pay777 is strictly for players aged 21 and above. pay777 does not knowingly collect personal data from individuals under 21 years of age. Age is verified during the registration and KYC process.

If pay777 discovers that an account belongs to a person under 21, the account will be closed immediately, any personal data collected will be deleted as soon as legally permissible, and deposits may be returned after identity verification.

11Updates to This Policy

pay777 may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable law, or improvements in data protection practices. When material changes are made, notice will be provided through the platform at login or by publishing the updated policy on this page with a revised effective date.

Continuing to use pay777 after a published update means you acknowledge the revised policy. If changes affect how your data is used in a material way, pay777 will seek fresh consent where required by law.

The version of this policy currently displayed on this page is the version in effect. Previous versions are superseded and no longer apply.

12Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, you can reach the pay777 support team through the live chat feature available in the platform.

You can also contact us by email at the address shown in the footer of this page. When submitting a data rights request, please include your registered account details so we can verify your identity and process your request promptly.

For related information, you may also review our Terms & Conditions and our Responsible Gaming page, or visit the FAQ for answers to common questions.